Auto Service Advisor — White-Glove, Customer-Driven Care

US Lawns

Winter Haven (FL)

On-site

USD 38,000 - 52,000

Full time

8 days ago
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Benefits offered by this job

401(K)
Bonus Opportunity
Health Insurance
Holidays
Life Insurance
Personal Days
Vacation

Job summary

Jarrett Gordon Ford Lincoln in Winter Haven, Florida, is seeking an Automotive Service Advisor to listen to customers, diagnose issues, and coordinate service delivery with technicians. The role emphasizes building trust, setting expectations, and delivering a premium, white-glove service experience.

The ideal candidate demonstrates strong customer service, basic automotive knowledge, and a professional appearance, with a valid driver’s license and flexible weekday availability.

Qualifications

  • High school diploma or GED required.
  • Basic knowledge of automotive mechanical.
  • Verifiable customer service performance record and/or training required.
  • Neat, clean, and professional appearance.
  • Unrestricted driver's license and clean driving record.
  • Open availability Monday - Friday with rotating Saturdays.
  • 5 Day work week.

Responsibilities

  • Meets/greets customers in person or on phone
  • Arranges prompt and accurate diagnosis of reported problem
  • Makes best-value repair recommendations based upon nature of the problem
  • Manages delivery of required repair action by successfully setting and managing customer expectations
  • Maintains documentation, including PO, invoices, work orders, reports, etc.
  • Enforces organizational safety standards
  • Perform Daily Follow Up with customers
  • Promotes a “white-glove” environment to showcase the repair facility
  • Takes ownership and accepts accountability for delivering outstanding service levels

Skills

Customer service
Automotive knowledge
Communication skills
Professional appearance
Valid driver’s license

Education

High school diploma or GED

Job description

Jarrett Gordon Ford Lincoln in Winter Haven, Florida, is seeking an Automotive Service Advisor to listen to customers, diagnose issues, and coordinate service delivery with technicians. The role emphasizes building trust, setting expectations, and delivering a premium, white-glove service experience.

The ideal candidate demonstrates strong customer service, basic automotive knowledge, and a professional appearance, with a valid driver’s license and flexible weekday availability.

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