Auto Service Advisor — White-Glove, Customer-Driven Care
US Lawns
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Jarrett Gordon Ford Lincoln in Winter Haven, Florida, is seeking an Automotive Service Advisor to listen to customers, diagnose issues, and coordinate service delivery with technicians. The role emphasizes building trust, setting expectations, and delivering a premium, white-glove service experience.
The ideal candidate demonstrates strong customer service, basic automotive knowledge, and a professional appearance, with a valid driver’s license and flexible weekday availability.
Qualifications
- High school diploma or GED required.
- Basic knowledge of automotive mechanical.
- Verifiable customer service performance record and/or training required.
- Neat, clean, and professional appearance.
- Unrestricted driver's license and clean driving record.
- Open availability Monday - Friday with rotating Saturdays.
- 5 Day work week.
Responsibilities
- Meets/greets customers in person or on phone
- Arranges prompt and accurate diagnosis of reported problem
- Makes best-value repair recommendations based upon nature of the problem
- Manages delivery of required repair action by successfully setting and managing customer expectations
- Maintains documentation, including PO, invoices, work orders, reports, etc.
- Enforces organizational safety standards
- Perform Daily Follow Up with customers
- Promotes a “white-glove” environment to showcase the repair facility
- Takes ownership and accepts accountability for delivering outstanding service levels
Skills
Education
Job description
Jarrett Gordon Ford Lincoln in Winter Haven, Florida, is seeking an Automotive Service Advisor to listen to customers, diagnose issues, and coordinate service delivery with technicians. The role emphasizes building trust, setting expectations, and delivering a premium, white-glove service experience.
The ideal candidate demonstrates strong customer service, basic automotive knowledge, and a professional appearance, with a valid driver’s license and flexible weekday availability.
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