Automotive Service Advisor Plant City (Experienced)

US Lawns; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(K)

Bonus Opportunity

Health Insurance

Holidays

Life Insurance

Personal Days

Vacation

Job summary

Jarrett Ford Automotive Group seeks an Automotive Service Advisor to serve as the primary contact for automotive service matters. The role emphasizes listening to customer problems, arranging appropriate service levels, and managing expectations with customers and technicians.

A strong mechanical aptitude and dealer/large facility experience are highly desirable. The ideal candidate holds an unrestricted driver’s license with a clean record, post-secondary automotive training, ASE certification

Qualifications

• High school diploma or GED required; post-secondary automotive training desirable.
• ASE certification preferred or willingness to obtain.
• At least one year of dealer- or large-facility repair experience.
• Broad automotive mechanical/electrical knowledge.
• Verifiable customer service performance record and/or training.
• Unrestricted driver's license with a clean driving record.
• Neat, clean, and professional appearance.
• Strong work ethic and accountability.

Responsibilities

• Greets customers in person or by phone to assess service needs.
• Coordinates prompt and accurate diagnosis of reported problems.
• Recommends best-value repairs based on problem type.
• Manages repair delivery and sets proper expectations.
• Maintains documentation: PO, invoices, work orders, reports.
• Enforces safety standards and handles inventory.
• Upholds a white-glove environment at the facility.
• Takes ownership for outstanding service levels.

Skills

Customer service

Mechanical aptitude

Communication skills

Unrestricted driver's license

Clean driving record

Education

High School Diploma or GED

ASE Certification (preferred)

Post-secondary automotive training (preferred)

Tools

Xtime

Dealertrack

Job description

Job Description

Serving as the primary point-of-contact for all automotive service and repair matters, the Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery. The ideal Service Advisor has an unrestricted driver's license and clean driving record, a strong mechanical aptitude, at least one year of dealer-level or large facility experience, post secondary automotive training, certification by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and a strong technical and customer service performance record.

RESPONSIBILITIES

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Promotes a “white-glove” environment to showcase the repair facility
• Takes ownership and accepts accountability for delivering outstanding service levels

QUALIFICATIONS

• High school diploma or GED required; post secondary education or coursework desired
• Certification through the National Institute for Automotive Service Excellence desired
• One year of experience in a dealership or large facility repair organization
• Broad scope of automotive mechanical/electrical knowledge
• Verifiable customer service performance record and/or training required
• An impressive work ethic
• Neat, clean, and professional appearance
• Unrestricted driver's license and clean driving record

Company Description

The Jarrett Ford Automotive Group's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member,

The Jarrett Ford Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• 401(K)
• Bonus Opportunity
• Health Insurance
• Holidays
• Life Insurance
• Personal Days
• Vacation

Helpful Knowledge - Advisor

Experience with Xtime and Dealertrack will be valuable for this role.