Service Advisor - Freightliner

Valley Truck Centers; Akron (OH); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee assistance program

401(k) matching

Dental insurance

Vision insurance

Life Insurance funded by employer

Employee discount

Birthday day off

Recognition for longevity

Parental leave

Referral program

Health Club reimbursements

Job summary

Valley Truck Centers is seeking a Service Advisor for their automotive service department in Akron, OH. This role is essential in ensuring customer satisfaction through qualified service and effective communication.

The Service Advisor will manage the service process from initial contact to completion, addressing all customer needs while collaborating with technicians to enhance productivity.

Benefits include health insurance, a 401(k) plan, paid time off, and various employee assistance programs.

Qualifications

• Minimum of 2 years of experience in a customer service role, preferably within the automotive industry.
• Proven track record of effectively managing client relationships and addressing customer concerns.
• Experience with automotive repair and maintenance processes is highly desirable.

Responsibilities

• Greet customers and provide a warm welcome.
• Listen to customer concerns and document service needs.
• Provide detailed explanations of services and repairs needed.
• Coordinate with technicians for timely and accurate service.
• Maintain clear communication with customers throughout the service process.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Organizational skills

Customer-focused attitude

Education

High school diploma or equivalent

Associate degree in automotive technology

Job description

Job Details

Location: Akron Freightliner - Akron, OH 44306

Salary Range: $50,000.00 - $75,000.00 Base+Commission/year

Job Purpose

The Service Advisor acts as the primary point of contact between the automotive service department and the customer. This role is responsible for ensuring customer satisfaction by providing professional, knowledgeable, and efficient service. The Service Advisor will manage the service process from initial customer contact through to the completion of the service, ensuring that all customer needs are met and that the service department operates smoothly and efficiently.

Key Responsibilities

• Greet customers and provide them with a warm and professional welcome.
• Listen to customer concerns and accurately document service needs and vehicle issues.
• Provide customers with detailed explanations of services and repairs needed, including cost estimates and timelines.
• Coordinate with technicians to ensure timely and accurate service delivery.
• Maintain clear and open communication with customers throughout the service process, updating them on progress and any changes.
• Ensure all service and repair documentation is completed accurately and in a timely manner.
• Manage service appointments and schedule work efficiently to maximize department productivity.
• Handle customer inquiries and complaints promptly and professionally, seeking to resolve issues to the customer's satisfaction.
• Promote and upsell additional services and products to enhance customer satisfaction and department revenue.
• Maintain a clean, organized, and professional service desk area.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

Qualifications

Required Education

High school diploma or equivalent; an associate degree or higher in automotive technology or a related field is preferred.

Required Experience

• Minimum of 2 years of experience in a customer service role, preferably within the automotive industry.
• Proven track record of effectively managing client relationships and addressing customer concerns.
• Experience with automotive repair and maintenance processes is highly desirable.

Required Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with customers and team members.
• Ability to understand and explain technical automotive information to non-technical customers.
• Proficiency in using computer systems and software for scheduling, record-keeping, and communication.
• Excellent problem-solving skills and the ability to handle stressful situations with professionalism.
• Strong organizational skills with the ability to multitask and prioritize tasks efficiently.
• A customer-focused attitude with a commitment to delivering high-quality service.
• Basic knowledge of automotive systems and components to facilitate accurate service recommendations.