Automotive Service Advisor - Upsell & Customer Experience

MaineGuide; Rochester (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay + commission

Paid vacation and holidays

Paid training and career development

Friendly, supportive work environment

Job summary

MaineGuide is seeking an Automotive Service Advisor to serve as the link between customers and our skilled technicians. You will greet customers, explain recommended services, and write clear repair orders to ensure accurate documentation.

You will communicate with busy technicians to coordinate timely service, provide estimates, obtain approvals, and perform follow-ups while aiming to maximize customer satisfaction and retention.

Qualifications

• Experience in service advisory or customer service roles is preferred.
• Strong communication and sales skills are essential.
• Knowledge of basic automotive systems and repairs.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greeting customers and clearly explain recommended services and repairs.
• Write accurate repair orders and maintain proper documentation.
• Communicate with technicians to ensure timely and accurate service.
• Provide estimates, get necessary approvals, and handle follow-ups.
• Maintain a high level of customer satisfaction and retention.
• Upsell additional services based on vehicle needs and safety.

Skills

Communication

Sales

Customer service

Multitasking

Professional appearance

Job description

MaineGuide is seeking an Automotive Service Advisor to serve as the link between customers and our skilled technicians. You will greet customers, explain recommended services, and write clear repair orders to ensure accurate documentation.

You will communicate with busy technicians to coordinate timely service, provide estimates, obtain approvals, and perform follow-ups while aiming to maximize customer satisfaction and retention.