Automotive Service Advisor - Fast-Paced, Customer-Centric

AAA Club Alliance; Leesburg (VA); Vor Ort; USD 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Paid time off

Holidays

401(k) with company match

Life Insurance

Tuition Reimbursement

Free AAA Premier Membership

Zusammenfassung

AAA Club Alliance seeks an Automotive Service Advisor in Leesburg, VA, coordinating customer service with in-shop technicians to guide repairs and ensure satisfaction. The role emphasizes clear communication, automotive knowledge, and a fast-paced, high-energy environment.

Salary starts at $24.70/hour with uncapped monthly bonuses and various contests. Benefits include health, dental, vision, 401(k) with company match, paid time off, holidays, life insurance, tuition reimbursement, and a free

Qualifikationen

• High School Diploma or equivalent is required.
• Previous experience in automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.
• ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required.
• Valid Driver’s License.
• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

Aufgaben

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed.
• Contact customer when there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
• Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to shop technicians while monitoring progress and accuracy of each job.
• Supply information on request to technicians, as needed.
• Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing or alternate transportation as needed per TRC standards.
• Monitor inspection dates to ensure timely inspections.
• Notify customer of needed service per manufacturer intervals.

Kenntnisse

Customer service

Communication

Automotive knowledge

Ausbildung

High School Diploma

Jobbeschreibung

AAA Club Alliance seeks an Automotive Service Advisor in Leesburg, VA, coordinating customer service with in-shop technicians to guide repairs and ensure satisfaction. The role emphasizes clear communication, automotive knowledge, and a fast-paced, high-energy environment.

Salary starts at $24.70/hour with uncapped monthly bonuses and various contests. Benefits include health, dental, vision, 401(k) with company match, paid time off, holidays, life insurance, tuition reimbursement, and a free