Remote Automotive Service Advisor — Customer Care & Growth

AAA Club Alliance; Lawrenceville (NJ); Sur place; USD 28 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

401k match

Paid time off

Holidays

Volunteer opportunities

AAA Membership

Learning reimbursement

Résumé du poste

AAA Club Alliance is hiring an Automotive Service Advisor in Lawrenceville, NJ. The role connects customers with in-shop technicians, handling appointments, cost estimates, and service explanations. You’ll guide customers through repairs, coordinate with technicians, and manage scheduling and warranties.

The position offers $23.65/hour base pay plus uncapped monthly bonuses and contests. A strong focus on service, communication, and problem solving will help you succeed in a fast-paced

Qualifications

• High School Diploma or equivalent required or equivalent experience.
• Experience in automotive/service environment preferred or 3+ years in a fast-paced sales/service role.
• ASE certification is a plus but not required.

Responsabilités

• Greet customers and answer calls; schedule appointments promptly and courteously.
• Review repairs with customers to ensure understanding of services performed.
• Notify customers of any cost or time changes from original estimates.
• Coordinate work with shop technicians and monitor progress and accuracy.
• Arrange repairs for vehicles under extended warranty programs and coordinate towing or alternate transportation as needed.
• Ensure vehicle inspections are completed by due dates.
• Explain maintenance needs per manufacturers' intervals to customers.

Connaissances

Customer service

Communication

Sales

Problem solving

Time management

Formation

High School Diploma or equivalent

Outils

ASE Certification

Description du poste

AAA Club Alliance is hiring an Automotive Service Advisor in Lawrenceville, NJ. The role connects customers with in-shop technicians, handling appointments, cost estimates, and service explanations. You’ll guide customers through repairs, coordinate with technicians, and manage scheduling and warranties.

The position offers $23.65/hour base pay plus uncapped monthly bonuses and contests. A strong focus on service, communication, and problem solving will help you succeed in a fast-paced