Internal Service Writer

Haley Automotive Group; Richmond (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

Haley Volvo Richmond is seeking an Internal Automotive Service Advisor to join the service department in Richmond, VA. This full-time role coordinates between service, technicians, and parts, prepares repair orders, and provides customers with clear cost estimates.

You will communicate repair progress, manage warranties, and help identify cost-effective solutions while maintaining accurate records and strong organizational skills. Excellent communication and attention to detail are essential.

Qualifications

• Excellent communication to explain technical information to staff and customers.
• Strong automotive system knowledge to diagnose issues and explain repairs.
• Ability to manage multiple tasks and maintain accurate records.
• Experience assisting with warranty repairs is a plus.

Responsibilities

• Inspect vehicles and assess service needs.
• Translate customer problems into clear instructions for technicians.
• Manage service appointments and coordinate with technicians.
• Provide written cost estimates and obtain approval for repairs.
• Process repair orders and invoices; administer warranty repairs.
• Serve as a central point of contact between service manager, technicians, and parts department.
• Identify repeat repairs and work with technicians on cost-effective solutions.

Skills

Communication

Technical Knowledge

Organizational Skills

Problem Solving

Education

ASE Certifications (Preferred or Required?)

Valid and Clean Driver's License (Required)

Tools

Service Management Software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Internal Service Writer

Full Time Technical Volvo of Richmond, Richmond, VA, US

3 days ago Requisition ID: 2726

Salary Range: $55,000.00 To $70,000.00 Annually

Haley Volvo Richmond is seeking an INTERNAL Automotive Service Advisor acts as a liaison between other dealership departments and the service department, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping department informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring satisfaction.

Key responsibilities

• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines.
• Administration:
  • Provide written cost estimates and obtain approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
• Internal Communication: Serve as a central point of contact between the dealership service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred or Required?)
• Valid and Clean Driver's License (Required)