Internal Service Writer

Haley-Automotive-Group; Richmond (VA); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

Haley Volvo Richmond is seeking an Internal Automotive Service Advisor to act as a liaison between the service department and other dealership teams, translating vehicle needs into clear repair instructions and keeping all stakeholders informed throughout the process.

You will provide written cost estimates, obtain approvals for repairs, manage repair orders and warranties, coordinate service appointments, and ensure customer satisfaction from intake through delivery.

Qualifications

• Excellent communication to explain technical info and coordinate with staff.
• Strong understanding of automotive systems to diagnose issues and explain repairs.
• Ability to multitask, manage time, and maintain accurate records.

Responsabilités

• Service and repair coordination: inspect vehicles, translate issues for technicians, manage appointments, communicate progress.
• Administration: provide written cost estimates, verify repair orders and invoices, manage warranties.
• Internal communication: act as central point between service manager, technicians, and parts department.
• Problem-solving: identify repeat repairs and work with technicians on cost-effective solutions.

Connaissances

Communication

Technical knowledge

Organizational skills

Problem-solving

Description du poste

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Internal Service Writer

Full Time Technical Volvo of Richmond, Richmond, VA, US

11 days ago Requisition ID: 2726

$55,000.00 To $70,000.00 Annually

Haley Volvo Richmond is seeking an INTERNAL Automotive Service Advisor acts as a liaison between other dealership departments and the service department, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping department informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring satisfaction.

Key responsibilities

• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines.
• Administration:
  • Provide written cost estimates and obtain approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
• Internal Communication: Serve as a central point of contact between the dealership service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred or Required?)
• Valid and Clean Driver's License (Required)