Automotive Service Advisor - Scheduling & Customer Care

Hendrickcars; Cary (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Hendrick Dodge Ram FIAT in Cary, NC is seeking a Service Advisor to help customers identify needed maintenance and repairs, schedule service appointments, and communicate estimates clearly. You will work closely with technicians to ensure vehicle service meets customer expectations.

The role emphasizes strong interpersonal communication, automotive knowledge, and the ability to upsell maintenance services while upholding dealership standards and CSI goals.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Assist customers in identifying and scheduling service needs.
• Prepare itemized estimates and explain costs to customers.
• Coordinate with technicians to schedule repairs and service.

Skills

Automotive

Customer service

Interpersonal skills

Communication

Education

GED

High School Diploma

Job description

Hendrick Dodge Ram FIAT in Cary, NC is seeking a Service Advisor to help customers identify needed maintenance and repairs, schedule service appointments, and communicate estimates clearly. You will work closely with technicians to ensure vehicle service meets customer expectations.

The role emphasizes strong interpersonal communication, automotive knowledge, and the ability to upsell maintenance services while upholding dealership standards and CSI goals.