Automotive Service Advisor | Customer-First Repairs

Hendrick Automotive Group; Town of Dodge (WI); On-site; USD 22,000 - 33,000; Full time

Job summary

Hendrick Dodge Ram FIAT is seeking a Service Advisor to help customers identify and document required service, coordinate with technicians, and schedule repairs. The role emphasizes clear communication, accurate estimates, and promoting additional services to meet customer needs.

The ideal candidate will have automotive or service industry experience, strong interpersonal skills, and the ability to maintain high CSI while supporting a safe, efficient service area.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customers and technicians.
• Advise customers on necessary services.
• Offer additional services and repairs.
• Prepare itemized estimates and explain to customers.
• Schedule service appointments.
• Maintain CSI and a safe, organized work area.
• Record hours and follow safety rules.
• Observe company core values.
• Attend required training.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Job description

Hendrick Dodge Ram FIAT is seeking a Service Advisor to help customers identify and document required service, coordinate with technicians, and schedule repairs. The role emphasizes clear communication, accurate estimates, and promoting additional services to meet customer needs.

The ideal candidate will have automotive or service industry experience, strong interpersonal skills, and the ability to maintain high CSI while supporting a safe, efficient service area.