Automotive Service Consultant

Hendrick Automotive Group; Wilmington (DE); On-site; USD 38,000 - 60,000; Full time

Job summary

Hendrick Chrysler Dodge Jeep Ram FIAT Wilmington is seeking a Service Advisor to sell, identify, and document service and maintenance for customers, and to schedule service accordingly. The role requires effective communication with customers and technicians to ensure accurate estimates and satisfactory service experiences.

Qualified candidates will have automotive or customer service experience, strong interpersonal skills, and proficiency with dealership management systems and Microsoft

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identifies required maintenance with customer and technician.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above company standards.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Microsoft Office

Education

High School Diploma

GED

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Chrysler Dodge Jeep Ram FIAT Wilmington is seeking a Service Advisor to sell, identify, and document service and maintenance for customers, and to schedule service accordingly. The role requires effective communication with customers and technicians to ensure accurate estimates and satisfactory service experiences.

Qualified candidates will have automotive or customer service experience, strong interpersonal skills, and proficiency with dealership management systems and Microsoft