Automotive Service Advisor | Scheduling & Customer Care

Penske Automotive Group; Buford (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Honda Mall of Georgia is seeking a Service Advisor to greet customers, accurately document vehicle concerns, and schedule service in the dealership's service department. You will generate clear repair orders, reference service history, and communicate expectations to customers.

Responsibilities include writing up issues, test drives when needed, and presenting cost estimates while coordinating with technicians.

Qualifications

• Good communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Outstanding attention to detail with a commitment to quality.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to wear all required PPE and safety gear.
• Effective time management and prioritization.

Responsibilities

• Schedules service appointments; collects customer and vehicle data before arrival when possible.
• Greets customers promptly and conducts telephone transactions.
• Writes up customers' vehicle problems clearly on the repair order.
• Test drives vehicle with customer to confirm problems as needed.
• Advises customers on care and maintenance per manufacturer specs.
• Provides accurate labor and parts estimates and promised time.
• Obtains customer signatures and processes payment information.

Skills

Communication skills

Teamwork

Automotive knowledge

Attention to detail

Technical references

PPE safety

Time management

Education

High school diploma

Job description

Honda Mall of Georgia is seeking a Service Advisor to greet customers, accurately document vehicle concerns, and schedule service in the dealership's service department. You will generate clear repair orders, reference service history, and communicate expectations to customers.

Responsibilities include writing up issues, test drives when needed, and presenting cost estimates while coordinating with technicians.