Automotive Service Advisor - Elevate Customer Experience

Penske Automotive Group, Inc.; Buford (GA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Best Dealership to Work For

Glassdoor Best Places to Work

Health, dental, and vision benefits +

401k with company match

Career growth opportunities

Job summary

Honda Mall of Georgia, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to join our team and deliver extraordinary customer experiences at our Buford, GA location.

You will schedule appointments, review service history, explain maintenance needs and costs to customers, and liaise between customers and the service department to ensure accurate estimates and smooth service flow.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

Responsibilities

• Schedule appointments and review service history with customers.
• Relay important information about maintenance and repairs to customers.
• Provide accurate cost estimates and explanations of service needs.
• Serve as the liaison between customer and service department to ensure smooth service flow.

Skills

Customer experience

Team player

Communication

Organizational skills

Job description

Honda Mall of Georgia, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to join our team and deliver extraordinary customer experiences at our Buford, GA location.

You will schedule appointments, review service history, explain maintenance needs and costs to customers, and liaise between customers and the service department to ensure accurate estimates and smooth service flow.