Automotive Service Advisor|Customer Experience & Estimate

Hendrick Automotive Group; Newnan (GA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Honda of Newnan in Newnan, Georgia, seeks a service advisor to greet customers, identify required maintenance with technicians, and document service and repair work. You will schedule appointments and present estimates to customers to help restore vehicle condition.

Candidates should have automotive or service industry experience, strong interpersonal and organizational skills, and be comfortable using dealership systems and Microsoft Office.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customer and technician.
• Advise customers on necessary and recommended services.
• Schedule appointments for service and repair work.
• Enter itemized estimates and explain them to the customer.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.
• Follow safety rules and company policies.

Skills

Customer service

Interpersonal skills

Communication skills

Education

High School Diploma

Associate Degree

Bachelor Degree

Tools

Dealership Management System

Microsoft Office

Job description

Honda of Newnan in Newnan, Georgia, seeks a service advisor to greet customers, identify required maintenance with technicians, and document service and repair work. You will schedule appointments and present estimates to customers to help restore vehicle condition.

Candidates should have automotive or service industry experience, strong interpersonal and organizational skills, and be comfortable using dealership systems and Microsoft Office.