Automotive Service Advisor & Repair Estimator

Rafih Auto Group; North Olmsted (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

The Rafih Auto Group is seeking a Service Advisor in North Olmsted, OH to greet customers, document vehicle issues, and coordinate service with the technician team. You will prepare repair orders, estimate costs, and communicate service plans to customers.

This full-time role emphasizes accuracy and customer satisfaction. Responsibilities include advising on maintenance, obtaining approvals for repairs, and ensuring smooth workflow throughout the service department.

Qualifications

• Advises customers about service needs for routine maintenance.
• Communicates repair needs and expectations clearly to customers.
• Prepares repair orders with time, cost, and labor estimates.

Responsibilities

• Greet customers and collect vehicle and problem details.
• Explain work performed and costs to customers; obtain authorization.
• Prepare and review repair orders and ensure accuracy before dispatch.
• Monitor progress and communicate changes in estimates or promised times to customers.
• Maintain service department forms, pricing guides, and quality control processes.
• Aim to achieve high customer satisfaction by delivering reliable service.

Job description

The Rafih Auto Group is seeking a Service Advisor in North Olmsted, OH to greet customers, document vehicle issues, and coordinate service with the technician team. You will prepare repair orders, estimate costs, and communicate service plans to customers.

This full-time role emphasizes accuracy and customer satisfaction. Responsibilities include advising on maintenance, obtaining approvals for repairs, and ensuring smooth workflow throughout the service department.