Automotive Service Advisor: Customer-Centric Car Care

Mercedes-Benz Group; North Olmsted (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

Mercedes Benz of North Olmsted in North Olmsted, OH is seeking an Automotive Service Writer to greet customers, listen to problems, prepare repair orders, and estimate costs. You will discuss repair options with customers and obtain approvals before proceeding with work.

The role emphasizes clear communication, accurate documentation, and scheduling to ensure timely service while upholding high customer satisfaction standards.

Responsibilities

• Greet customers and listen to vehicle concerns
• Prepare repair orders with labor estimates
• Explain repair recommendations and costs to customers
• Coordinate with technicians to ensure timely service
• Maintain accurate vehicle and service records

Job description

Mercedes Benz of North Olmsted in North Olmsted, OH is seeking an Automotive Service Writer to greet customers, listen to problems, prepare repair orders, and estimate costs. You will discuss repair options with customers and obtain approvals before proceeding with work.

The role emphasizes clear communication, accurate documentation, and scheduling to ensure timely service while upholding high customer satisfaction standards.