Automotive Service Advisor — Career Growth & Benefits

Fred-Martin-Motor-C; Barberton (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

401(k) with Company Match

Generous Paid Time Off

Up to 3 Weeks Paid Vacation

Paid Training

Career Growth Opportunities

Promote-from-Within Culture

Employee Vehicle Purchase Program

Employee Discounts on Products and Ser

Cell Phone Discounts

Fitness Membership Discounts

Referral Bonus Opportunities up to $3,

Family-Owned and Operated Company

Long-Term Job Security

Job summary

Fred Martin Superstore is seeking a motivated Service Advisor to join our service team in Ohio. You will greet customers, schedule service appointments, document issues, prepare estimates, and communicate repair plans with customers and technicians.

The role emphasizes delivering excellent customer service while maintaining organized, professional service drives. Qualified candidates should have strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced

Qualifications

• Experience in automotive service advising is preferred but not required.
• Strong communication and customer service skills are essential.
• Ability to multitask in a fast-paced environment.
• Maintains professional appearance and positive attitude.
• Valid driver's license with a clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Greet customers promptly and professionally.
• Schedule service appointments and communicate throughout the repair process.
• Listen to customer concerns and document vehicle issues accurately.
• Prepare repair orders, estimates, and recommended services.
• Explain inspection findings and repair recommendations to customers.
• Coordinate with technicians and monitor repair progress.
• Update customers on timing, pricing, or additional repairs.
• Explain completed repairs and charges clearly.
• Maintain high levels of customer satisfaction.
• Handle customer questions and concerns professionally.
• Keep the service drive and work area organized and professional.
• Perform additional duties as assigned.

Skills

Automotive service advising

Customer service

Multitasking

Professional appearance

Driver's license

Background/drug screening

Job description

Fred Martin Superstore is seeking a motivated Service Advisor to join our service team in Ohio. You will greet customers, schedule service appointments, document issues, prepare estimates, and communicate repair plans with customers and technicians.

The role emphasizes delivering excellent customer service while maintaining organized, professional service drives. Qualified candidates should have strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced