Auto Service Advisor: Customer-First & Growth Opportunities

Rohrman Auto Group; Schaumburg (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off (PTO)

Paid Maternity & Paternity Leave

Paylocity Pay On Demand

Employee Discounts

Training & Mentorship

Tenure & Recognition Program

Company Events

Job summary

Rohrman Automotive Group seeks a skilled Service Advisor to be the primary contact between guests and technicians, managing the full service experience from write-up to delivery.

You will build relationships, provide clear cost estimates, monitor progress, and ensure customer satisfaction. Strong communication and organizational skills are essential in this fast-paced dealership environment.

Qualifications

• High school diploma or GED required; prior automotive service advisor or service department experience strongly preferred.
• Excellent interpersonal and communication skills — customer-facing and by phone.
• Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.

Responsibilities

• Greet customers promptly and professionally; gather vehicle information and document concerns on the repair order.
• Inspect vehicles, review service history, and recommend additional maintenance or repairs.
• Provide complete, accurate written cost estimates for labor and parts; communicate timelines and obtain customer authorization before additional work.
• Monitor repair progress and proactively contact customers about changes in status, cost, or completion time.
• Review completed repair orders to ensure work is finished and explain charges at delivery.
• Handle inbound phone inquiries for appointments and updates.
• Maintain high CSI scores by delivering a transparent and friendly service experience.

Skills

Customer service

Communication

Organization

Reading repair orders

Education

High school diploma or GED

Job description

Rohrman Automotive Group seeks a skilled Service Advisor to be the primary contact between guests and technicians, managing the full service experience from write-up to delivery.

You will build relationships, provide clear cost estimates, monitor progress, and ensure customer satisfaction. Strong communication and organizational skills are essential in this fast-paced dealership environment.