SERVICE ADVISOR

Rafih Auto Group; North Olmsted (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

The Rafih Auto Group is seeking a Service Advisor in North Olmsted, OH to greet customers, document vehicle issues, and coordinate service with the technician team. You will prepare repair orders, estimate costs, and communicate service plans to customers.

This full-time role emphasizes accuracy and customer satisfaction. Responsibilities include advising on maintenance, obtaining approvals for repairs, and ensuring smooth workflow throughout the service department.

Qualifications

• Advises customers about service needs for routine maintenance.
• Communicates repair needs and expectations clearly to customers.
• Prepares repair orders with time, cost, and labor estimates.

Responsibilities

• Greet customers and collect vehicle and problem details.
• Explain work performed and costs to customers; obtain authorization.
• Prepare and review repair orders and ensure accuracy before dispatch.
• Monitor progress and communicate changes in estimates or promised times to customers.
• Maintain service department forms, pricing guides, and quality control processes.
• Aim to achieve high customer satisfaction by delivering reliable service.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE ADVISOR

Regular Full-Time North Olmsted, OH, US

9 days ago Requisition ID: 1187

Salary Range: $80,000.00 To $100,000.00 Annually

Automotive Service Writer

Automotive service writers greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Essential Duties but not limited to this list

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
• Prepares a repair order showing time, cost, and labor estimates for service.
• Write a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.