Automotive Service Advisor - Premium Pay & Benefits

Chesrown Chevrolet Buick GMC, Inc.; Delaware (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Lucrative compensation plan

Paid time off

Medical benefits

Employee vehicle purchase program

Job summary

Chesrown Chevrolet Buick GMC, Inc. is seeking an Automotive Service Advisor to deliver exceptional customer service and accurate service planning.

You will meet and greet customers, inspect vehicles, identify needs, explain costs, provide time estimates, obtain authorization, and keep customers informed on progress and warranty guidelines.

Join a high-energy team that values professionalism, clear communication, and a customer-centered approach in a fast-paced, process-driven shop.

Qualifications

• Two or more years of experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license with a good driving record.
• Excellent communication skills.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to identify and verify customer service needs.
• Promote sales of appropriate services, parts and accessories by understanding product and service requirements.
• Provide accurate cost and time estimates for services and obtain customer authorization.
• Check progress of services and communicate/obtain approval for changes to cost estimates or delivery time.
• Administer warranty repairs in accordance with manufacturer guidelines.
• Confirm service appointments and conduct post-repair follow up.
• Inspect vehicles prior to delivery to ensure services are performed correctly and communicate results.
• Meet requirements of state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with company values.
• Two+ years of experience as service advisor.
• High school diploma or equivalent.
• Valid driver's license with a good driving record.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work in a process-driven environment.
• Outstanding communication skills in verbal and written.

Skills

Customer service

Communication

Sales understanding

Professionalism

Education

High school diploma or equivalent

Job description

Chesrown Chevrolet Buick GMC, Inc. is seeking an Automotive Service Advisor to deliver exceptional customer service and accurate service planning.

You will meet and greet customers, inspect vehicles, identify needs, explain costs, provide time estimates, obtain authorization, and keep customers informed on progress and warranty guidelines.

Join a high-energy team that values professionalism, clear communication, and a customer-centered approach in a fast-paced, process-driven shop.