Automotive Service Advisor: High-Earning with Commission

Faupel Automotive Group; Kentucky; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid time off

Employee discounts (vehicle sales, 
-

401K & 401K matching

Free lunch on Saturdays

Job summary

Henderson Chevrolet Buick GMC is seeking an Automotive Service Advisor to initiate and process repair service requests and provide administrative support in the Service Department. You will keep customers informed on work progress and coordinate with technicians to ensure accurate communication.

This full-time role combines customer service with payroll- or commission-based earnings potential through a performance-driven pay plan.

Qualifications

• A minimum of 1 year of customer service experience is preferred.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow-up skills are required.
• Ability to follow department procedures and policies.

Responsibilities

• Greet customers in a timely, friendly manner and obtain their information.
• Perform vehicle walk-around with the customer and determine issues.
• Liaise between customer and technician to ensure needs and repairs are understood.
• Prepare Repair Order with symptoms, problems, causes, and required work.
• Provide customers with accurate cost estimates and fees.
• Review repair orders with guests at checkout and answer questions.

Skills

Customer service

Computer skills

Organization

Procedures adherence

Job description

Henderson Chevrolet Buick GMC is seeking an Automotive Service Advisor to initiate and process repair service requests and provide administrative support in the Service Department. You will keep customers informed on work progress and coordinate with technicians to ensure accurate communication.

This full-time role combines customer service with payroll- or commission-based earnings potential through a performance-driven pay plan.