Automotive Service Advisor | Growth, Top Pay, Benefits

Shaheen Chevrolet; Lansing (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401K with employer match

Paid time off

Holidays

Employee discounts

Job summary

Shaheen Chevrolet in the Lansing, MI area is seeking a Service Advisor to join our family-oriented team. The role requires a background in automotive service with at least 3+ years as a service writer, plus a strong focus on customer satisfaction and accurate communication.

You will coordinate service visits, estimate costs, and ensure a smooth repair process. We offer a comprehensive benefits package and a schedule Monday–Friday with occasional Saturdays.

Qualifications

• Two to four years related experience and/or training.
• Ability to write reports and communicate with customers.
• Valid Driver's License.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers and records vehicle information.
• Writes up vehicle problems on repair orders clearly.
• References service history and inspects vehicle to recommend additional needed service.
• Provides accurate written cost estimates for labor and parts.
• Communicates progress and updates to customers; obtains authorization for additional work.
• Explains completed work and charges; ensures high customer satisfaction.
• Maintains professional appearance and handles inquiries about appointments.

Skills

Service Advisor experience

Customer service

Communication

Tech-savvy

Team player

Education

2-4 years related experience

Job description

Shaheen Chevrolet in the Lansing, MI area is seeking a Service Advisor to join our family-oriented team. The role requires a background in automotive service with at least 3+ years as a service writer, plus a strong focus on customer satisfaction and accurate communication.

You will coordinate service visits, estimate costs, and ensure a smooth repair process. We offer a comprehensive benefits package and a schedule Monday–Friday with occasional Saturdays.