Service Advisor

Chapman Auto Stores; Philadelphia (Philadelphia County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD/Hospital Indemnity

401(k) with company match

Paid time off

Employee vehicle purchase program

Service/Parts discounts

Professional work environment

Job summary

Chapman Chevrolet is seeking a Service Advisor to join our fast-paced, growing team. The role requires strong customer service skills, clear communication, and the ability to manage appointments and estimates efficiently.

We offer a comprehensive benefits package and opportunities for professional advancement within Chapman Chevrolet's service department. This full-time on-site position includes competitive compensation and benefits.

Qualifications

• Two years of experience in an auto repair facility.
• Ability to read and comprehend instructions and information.
• Excellent communication.
• High School diploma or the equivalent.

Responsibilities

• Greets customers and provides fair estimates of costs and time.
• Schedules appointments using dealership-approved forms.
• Communicates with customers to determine the nature of mechanical problems.
• Establishes and maintains good relationships with customers to encourage repeat business.
• Serves as liaison with technicians and communicates needs clearly.
• Breaks down estimates into labor and parts before work begins.
• Quality-checks completed jobs.

Skills

Customer service

Communication skills

Appointment scheduling

Problem diagnosis

Attention to detail

Education

High School diploma or equivalent

Job description

Brief Description

SERVICE ADVISOR CHAPMAN CHEVROLET

$75,000 - $110,000

Chapman Chevrolet is looking for a Service Advisor to join our fast paced growing team. We have one opening for the right individual!

• Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Maintains a dealership-prescribed standard for “hours per customer repair order written”.
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Ensures that all documents are accounted for.
• Accomplishes the forecast that has been established by the General Manger and Service Manager.
• Greets customers in a timely, friendly manner. Let’s customers who are waiting in line know that they will be helped soon.
• Schedules appointments using dealership-approved forms.
• Communicates with service customers to determine the nature of the mechanical problem(s).
• Obtains customers and vehicle data.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Serves as liaison with technicians.
• Greets all customers promptly and gives fair estimates on costs and time required for repairs and maintenance.
• Handles customer complaints.
• Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
• Quality-checks completed jobs.

Compensation And Benefits

We offer our associates:

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts
• Professional work environment, with job training and advancement opportunities

Requirements

Ability to read and comprehend instructions and information, both written and oral. High School diploma or the equivalent. Two years of experience in an auto repair facility. Excellent communication.

Special Position Requirements

Position has no supervisory responsibility or authority. Works closely with Service Department personnel and technicians. High Customer contact.

Preferences

ASE certification preferred. Experience working as a Service Advisor.

Work Requirements

• Monday-Friday/Saturday
• Occasional overtime may be required.