Automotive Service Advisor - Mon-Fri, Great Team & Benefits

Mitchell Selig Ford; Windsor (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Amazing Work Life Balance

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Accident Insurance

Critical Illness Insurance

Upgraded Parts Department

Job summary

Mitchell Auto Group in Windsor, CT is seeking a Service Writer to join our team. You will greet customers, gather vehicle information, and clearly report symptoms described by customers to guide maintenance decisions.

Responsibilities include estimating labor and parts costs, tracking progress, and communicating updates to customers to ensure satisfaction and repeat business. A customer-focused attitude and CSI excellence are essential for success.

Qualifications

• 1+ year experience in a service advisor role.
• Knowledge of automobiles.
• Positive attitude.
• High volume mentality.
• CSI focused.

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance based on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers
• Obtain top notch Customer Service scores

Skills

Service Advisor

Automobiles Knowledge

Positive attitude

High volume mentality

CSI focus

Job description

Mitchell Auto Group in Windsor, CT is seeking a Service Writer to join our team. You will greet customers, gather vehicle information, and clearly report symptoms described by customers to guide maintenance decisions.

Responsibilities include estimating labor and parts costs, tracking progress, and communicating updates to customers to ensure satisfaction and repeat business. A customer-focused attitude and CSI excellence are essential for success.