Automotive Service Advisor - Mon-Fri, Great Team & Benefits

Mitchell Selig Ford

Windsor (CT)

On-site

USD 42,000 - 64,000

Full time

14 days+
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Benefits offered by this job

Amazing Work Life Balance
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
Accident Insurance
Critical Illness Insurance
Upgraded Parts Department

Job summary

Mitchell Auto Group in Windsor, CT is seeking a Service Writer to join our team. You will greet customers, gather vehicle information, and clearly report symptoms described by customers to guide maintenance decisions.

Responsibilities include estimating labor and parts costs, tracking progress, and communicating updates to customers to ensure satisfaction and repeat business. A customer-focused attitude and CSI excellence are essential for success.

Qualifications

  • 1+ year experience in a service advisor role.
  • Knowledge of automobiles.
  • Positive attitude.
  • High volume mentality.
  • CSI focused.

Responsibilities

  • Greets customers promptly
  • Obtains customer and vehicle information
  • Clearly reports all vehicle symptoms as described by the customer
  • Determines and recommends needed maintenance based on age, mileage, and vehicle history
  • Prepares complete and accurate estimate of cost for labor and parts
  • Establishes follow-up time
  • Monitors the progress of each vehicle throughout the day, updating customers frequently
  • Verifies that final invoice reconciles with work performed on the repair order
  • Explains all completed work and charges to customers
  • Obtain top notch Customer Service scores

Skills

Service Advisor
Automobiles Knowledge
Positive attitude
High volume mentality
CSI focus

Job description

Mitchell Auto Group in Windsor, CT is seeking a Service Writer to join our team. You will greet customers, gather vehicle information, and clearly report symptoms described by customers to guide maintenance decisions.

Responsibilities include estimating labor and parts costs, tracking progress, and communicating updates to customers to ensure satisfaction and repeat business. A customer-focused attitude and CSI excellence are essential for success.

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