Automotive Service Advisor

Mitchell Selig Ford; Windsor (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Amazing Work Life Balance

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Accident Insurance

Critical Illness Insurance

Upgraded Parts Department

Job summary

Mitchell Auto Group in Windsor, CT is seeking a Service Writer to join our team. You will greet customers, gather vehicle information, and clearly report symptoms described by customers to guide maintenance decisions.

Responsibilities include estimating labor and parts costs, tracking progress, and communicating updates to customers to ensure satisfaction and repeat business. A customer-focused attitude and CSI excellence are essential for success.

Qualifications

• 1+ year experience in a service advisor role.
• Knowledge of automobiles.
• Positive attitude.
• High volume mentality.
• CSI focused.

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance based on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers
• Obtain top notch Customer Service scores

Skills

Service Advisor

Automobiles Knowledge

Positive attitude

High volume mentality

CSI focus

Job description

Founded in 1922, the Mitchell Auto Group has excelled over the past 100 years by providing an opportunity for individuals to turn their work ethic and positive attitude into a Career.

Today's automobiles employ state of the art technology that requires regular maintenance, software updates and repairs to perform at the highest level. Customers need a consultant to coach them through these repairs and updates to their vehicles.

Mitchell Selig Ford is located off of exit 37 via 91 at 801 Bloomfield Ave in Windsor, CT. We have developed a strong close knit team and recently we now have the opportunity to now add to our family!

We are looking for one individualwith experience as a Service Writer to join our team. A track record of high Customer Satisfaction is a must for this position.

What We Offer

• Amazing Work Life Balance (Monday through Friday from 7am-5pm) with Weekends and Holidays OFF
• A great environment with even better teammates and the consistency with management as they have been with the Mitchell Group for 7years together
• A full team of 12technicians - which includes 5 Senior Master Technicians
• Medical, Dental & Vision Insurance
• Life Insurance
• 401k
• Accident and Critical Illness Insurance
• A fully upgraded and renovated Parts Department

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance based on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers
• Obtain top notch Customer Service scores

Qualifications

• Minimum 1 year experience in a service advisorrole
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• CSI focused

Mitchell Auto Group is an Equal Opportunity Employer