Service Writer

Taylor Tire Company; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Taylor Tire Company is seeking an experienced Service Writer / Automotive Service Advisor to join our automotive repair and tire shop. The Service Writer is the key link between customers and technicians, responsible for delivering excellent service, detailing vehicle concerns, preparing repair orders, and communicating progress throughout the repair process.

The ideal candidate has strong automotive knowledge, great communication, and the ability to thrive in a fast-paced shop.

Qualifications

• Knowledge of automotive repair and tire maintenance.
• Experience communicating with customers and writing repair orders.
• Ability to explain repairs clearly and estimate costs.
• Comfortable in a fast-paced service environment.
• Familiarity with shop software is a plus.

Responsibilities

• Greet customers and provide a positive experience.
• Document vehicle symptoms and service requests.
• Prepare repair orders and estimates.
• Explain repairs and pricing to customers.
• Obtain authorization before repairs.
• Coordinate parts and technician workflow.
• Assist with scheduling and workload management.
• Review repairs with customers and collect payment.
• Promote preventive maintenance and additional services.
• Maintain a clean service counter and shop area.
• Ensure customer satisfaction and safety procedures.

Skills

Customer service

Communication

Time management

Organizational skills

Attention to detail

Sales ability

Problem solving

Tools

Mitchell 1 shop software

Job description

We are looking for an experienced, motivated, and customer-focused Service Writer / Automotive Service Advisor to join our automotive repair and tire shop. The Service Writer is the key connection between our customers and technicians, responsible for providing excellent customer service while accurately identifying customer needs, preparing repair orders, recommending services, and keeping customers informed throughout the repair process.

The ideal candidate has a strong understanding of automotive repair and tires, excellent communication skills, and the ability to work in a fast-paced shop environment.

Responsibilities

• Greet customers professionally and provide a friendly, positive experience.
• Listen to customer concerns and accurately document vehicle symptoms and service requests.
• Prepare detailed repair orders and estimates.
• Recommend necessary repairs, maintenance services, and tire replacements based on technician findings.
• Explain repairs, services, pricing, and recommendations clearly to customers.
• Obtain customer authorization before repairs are performed.
• Communicate with technicians regarding customer concerns and requested services.
• Review technician inspections and translate technical information into easy-to-understand recommendations.
• Keep customers updated on repair progress, additional repairs, and completion times.
• Coordinate parts, tires, technician workflow, and customer approvals when necessary.
• Assist with scheduling appointments and managing the daily service workload.
• Maintain accurate customer and vehicle information.
• Review completed repairs with customers and explain work performed.
• Prepare accurate invoices and collect payment.
• Promote preventive maintenance and additional services when appropriate.
• Help maintain a clean, organized, professional service counter and shop environment.
• Ensure customer satisfaction and address concerns professionally.
• Follow all company safety, warranty, and service procedures.

Qualifications

• Previous experience as an Automotive Service Advisor, Service Writer, Shop Manager, or Technician preferred.
• Strong knowledge of automotive repair and maintenance.
• Tire industry experience is a plus.
• Ability to understand and explain automotive terminology.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Comfortable working in a fast-paced environment.
• Ability to accurately create estimates and repair orders.
• Mitchell 1 shop software experience is a plus.
• Basic computer skills and ability to learn shop management software.
• Strong attention to detail.
• Professional appearance and positive attitude.

What We’re Looking For

We want someone who can sell the repair without being pushy , build long-term relationships with customers, and communicate honestly about what their vehicle needs. The right candidate understands that great service means taking care of both the customer and the vehicle .

Automotive knowledge + customer service skills + strong communication = success in this position.

• Competitive pay based on experience
• Performance and/or sales bonuses may be available
• Paid training
• Opportunities for advancement
• Full-time position
• Positive, team-oriented work environment