Ford Service Advisor

Mitchell Selig Ford; Windsor (CT); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

401k

Accident Insurance

Critical Illness Insurance

Job summary

Mitchell Selig Ford in Windsor, CT is seeking a Service Advisor to greet customers, collect vehicle information, and guide maintenance decisions. You will prepare cost estimates and communicate service details clearly to owners.

The role emphasizes high-quality customer service, CSI focus, and accurate invoicing while coordinating daily progress with the team.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Strong knowledge of automobiles and maintenance concepts.
• Positive attitude and CSI-focused customer service.

Responsibilities

• Greets customers promptly.
• Obtains customer and vehicle information.
• Clearly reports all vehicle symptoms as described by the customer.
• Determines and recommends needed maintenance based on age, mileage, and vehicle history.
• Prepares complete and accurate estimate of cost for labor and parts.
• Establishes follow-up time.
• Monitors the progress of each vehicle throughout the day, updating customers frequently.
• Verifies that final invoice reconciles with work performed on the repair order.
• Explains all completed work and charges to customers.

Skills

Service advisory experience

Knowledge of automobiles

Customer service oriented

High volume environment

Job description

Founded in 1922, the Mitchell Auto Group has excelled over the past 95 years by providing an opportunity for individuals to turn their work ethic and positive attitude into a Career.

Today's automobiles employ state of the art technology that requires regular maintenance, software updates and repairs to perform at the highest level. Customers need a consultant to coach them through the maintenance of their vehicle.

Mitchell Selig Ford located off of exit 37 on 91 in Windsor, CT has just been completely renovated into a state of the art facility to better serve our customers.

We are looking for one individualwith experience as a Service Advisor to join our team. A track record of high Customer Satisfaction is a must for this position.

What We Offer

• Medical, Dental & Vision Insurance
• Basic Life Insurance
• 401k
• Accident and Critical Illness Insurance

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Qualifications

• Minimum 1 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• CSI focused