Automotive Service Advisor - Maintenance & Scheduling Pro

hendrick; United States; On-site; USD 38,000 - 60,000; Full time

Job summary

Hendrick Automotive Group in Merriam, Kansas seeks an experienced Service Advisor to communicate with customers and technicians, identify required maintenance, and document service plans.

You will advise on services, prepare itemized estimates, schedule appointments, and maintain a clean, safe work area while upholding company standards and CSI goals. You will record hours and follow safety rules as part of a team focused on excellent customer experience.

Qualifications

• 3-5 years of experience in automotive or customer service.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customers and technicians.
• Advise customers on necessary services and repairs.
• Compute and enter itemized estimates and explain costs to customers.
• Schedule service appointments and coordinate with the service team.

Skills

Customer service

Communication

Organization

Education

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group in Merriam, Kansas seeks an experienced Service Advisor to communicate with customers and technicians, identify required maintenance, and document service plans.

You will advise on services, prepare itemized estimates, schedule appointments, and maintain a clean, safe work area while upholding company standards and CSI goals. You will record hours and follow safety rules as part of a team focused on excellent customer experience.