Automotive Service Advisor - Customer-Focused Expert

Hendrick Automotive Group; Merriam (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Hendrick Automotive Group is seeking a Service Advisor at Hendrick Toyota Merriam to assist customers with identifying required maintenance, explaining service options, and scheduling upcoming work. The role focuses on delivering an accurate cost estimate and ensuring customer satisfaction through clear communication and collaboration with technicians and service staff.

The ideal candidate will have experience in automotive or customer service industries, strong interpersonal skills, and the

Qualifications

• Excellent interpersonal, customer service, and organizational skills.
• Working knowledge of the mechanical operations of vehicles.
• Experience in automotive or customer service industries is preferred.

Responsibilities

• Identify required maintenance with customers and technicians.
• Advise customers on necessary and recommended services.
• Estimate cost of parts and labor to restore vehicle as requested.
• Enter itemized estimates in the service order and explain to customers.
• Schedule appointments and ensure CSI targets are met.
• Maintain an organized, clean, and safe work area.

Skills

Interpersonal skills

Customer service

Organizational skills

Education

High School Diploma

GED

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group is seeking a Service Advisor at Hendrick Toyota Merriam to assist customers with identifying required maintenance, explaining service options, and scheduling upcoming work. The role focuses on delivering an accurate cost estimate and ensuring customer satisfaction through clear communication and collaboration with technicians and service staff.

The ideal candidate will have experience in automotive or customer service industries, strong interpersonal skills, and the