Automotive Service Advisor - Lucrative Pay & Growth

Lhmford; Hingham (MA); Hybrid; USD 80,000 - 160,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

401k with company match

Health insurance

Job summary

Asbury is seeking a Service Advisor to greet customers, gather vehicle details, and promote needed services. You will prepare repair estimates, schedule appointments, and communicate timelines to customers and technicians, ensuring high CSI and adherence to warranty guidelines.

Ideal candidates have automotive service advisory experience and excellent customer service, phone, and computer skills. Candidates must pass background checks and have a valid driver's license.

Qualifications

• Previous automotive Service Advisor experience heavily preferred
• Must be able to pass pre-employment screening (background & drug test)
• Must have a valid driver's license

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits and higher CSI
• Strictly follow warranty guidelines and procedures
• Comply with all federal, state and local laws and company policy regarding safeguarding information

Skills

Customer service

Phone skills

Computer skills

Automotive service advisor experience

Job description

Asbury is seeking a Service Advisor to greet customers, gather vehicle details, and promote needed services. You will prepare repair estimates, schedule appointments, and communicate timelines to customers and technicians, ensuring high CSI and adherence to warranty guidelines.

Ideal candidates have automotive service advisory experience and excellent customer service, phone, and computer skills. Candidates must pass background checks and have a valid driver's license.