Automotive Service Advisor | Lucrative Pay & Benefits

North American Companies; Bridgeport (WV, CA); Vor Ort; USD 42.000 - 61.000; Vollzeit

Benefits dieser Stelle

Paid time off

Medical benefits

Employee vehicle purchase program

Lucrative compensation plan

Zusammenfassung

North American Companies is seeking a dynamic Automotive Service Advisor in Bridgeport, WV. You will greet customers, assess service needs by referencing history, and clearly explain estimates and timelines.

In this role you will promote services, manage warranty repairs, and ensure customer satisfaction through accurate communication and professional service delivery. A positive attitude and strong communication are essential.

Qualifikationen

• Two or more years of service advisor experience.
• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.
• Outstanding communication skills, both verbal and written.

Aufgaben

• Greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and reference service history to identify needs.
• Promote services, parts, and accessories with product knowledge.
• Provide accurate cost and completion time estimates and obtain customer authorization.
• Monitor service progress and communicate changes in cost or delivery time to customers.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments by phone the day before arrival and follow up post-repair.
• Inspect vehicles prior to delivery and communicate results to customers.
• Adhere to state and federal auto repair and consumer protection laws.
• Demonstrate company values in all interactions.

Kenntnisse

Customer service

Communication skills

Professional demeanor

High-energy personality

Ausbildung

High school diploma or equivalent

Jobbeschreibung

North American Companies is seeking a dynamic Automotive Service Advisor in Bridgeport, WV. You will greet customers, assess service needs by referencing history, and clearly explain estimates and timelines.

In this role you will promote services, manage warranty repairs, and ensure customer satisfaction through accurate communication and professional service delivery. A positive attitude and strong communication are essential.