Automotive Service Advisor

ACE Jiffy Lube; Pittsfield (MA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Paid vacation after 1 year of employm

Comprehensive health care coverage

Dental and vision insurance

Basic life insurance

Short-term and long-term disability

401(k) program

Bereavement leave

Performance and longevity bonus

Employee oil changes and discounts

Job summary

Atlantic Coast Enterprises in Pittsfield, MA is seeking a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences.

As the primary liaison between customers and our technicians, you guide services, explain costs, and help customers decide on tires, brakes, and related maintenance while working toward sales goals.

Qualifications

• Must be 18 years old or older.
• Previous sales and service advisor experience.
• Valid driver's license.
• Excellent communication skills.
• Empathy and patience.
• Organized and able to prioritize tasks effectively.
• Detail-oriented.

Responsibilities

• Guide customers through elected services as the main contact between them and our auto technicians.
• Explain benefits, costs, and product features to help customers understand choices.
• Assist customers in deciding on tires, brakes, and other recommended services.
• Aim to meet or exceed sales goals while ensuring positive customer experiences.

Skills

Age 18+

Sales experience

Customer service

Communication skills

Empathy

Organized / multitask

Attention to detail

Job description

Atlantic Coast Enterprises in Pittsfield, MA is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences.

Competitive base pay plus commission. You can earn up to $80,000 a year.

Day in the Life

As an Automotive Service Advisor, you arrive each day determined to take excellent care of our customers while achieving sales goals. You guide them through their elected services, acting as the main point of contact between them and our auto technicians. Following a service review conducted on their vehicle, you advise customers on tires, brakes, and other recommended services in a way that is easy to understand. You help them to make decisions by expertly explaining benefits, costs, and product features. Your ability to make connections and build trust is essential to gaining repeat business. You love spending your day with people and cars. Plus, it is rewarding to see your hard work pay off in your paycheck!

Qualifications

• 18 years old or older
• Previous sales and service advisor experience
• Valid driver's license
• Excellent communication skills
• Empathy and patience
• Organized and able to prioritize tasks effectively
• Detail-oriented

Benefits

• Paid vacation after 1 year of employment
• Comprehensive health care coverage
• Dental and vision insurance
• Basic life insurance
• Short-term and long-term disability
• 401(k) program
• Bereavement leave
• Performance and longevity bonus platforms
• Employee oil changes and discounts

Location: Pittsfield, MA 01201