Automotive Service Advisor

Capitol Tire & Service; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company Paid Medical and Dental

Paid Vacations

Paid Birthday

401k

Paid Life Insurance

Family Run Business

Very Competitive Wages

Job summary

Capitol Tire & Service is seeking a friendly Service Advisor to greet customers, assess vehicle needs, and write service orders. You will work closely with technicians to ensure timely repairs, provide honest cost estimates, and explain options to customers to help guide decisions.

The role emphasizes strong customer service, clear communication, and attention to detail. Join a family-run shop with competitive wages and benefits, including paid vacations and a 401(k), as you grow with our team.

Qualifications

• Strong focus on customer service and a friendly attitude.
• Excellent verbal and written communication throughout the service process.
• Great attention to detail when assessing needs and writing service orders.
• Ability to estimate costs accurately and explain options to customers.
• Enthusiastic, reliable, and a team player in a fast-paced shop.
• Willingness to learn and grow within the automotive industry.

Responsibilities

• Greet customers and assess vehicle needs to determine service requirements.
• Write clear and accurate service orders and communicate with technicians.
• Provide honest repair estimates and explain options to customers.
• Schedule appointments and manage workflow to keep customers updated on status.
• Identify opportunities for additional services when appropriate and maintain a positive customer experience.

Skills

Customer service

Communication

Attention to detail

Cost estimation

Teamwork

Tools

Computer skills

Job description

Join Our Team as a Service Advisor! Are you passionate about cars and customer service and enjoy weekends off? We’re looking for a friendly and dedicated Service Advisor to be the welcoming face of our automotive service department. You’ll play a key role in making sure our customers have a seamless and positive experience; from the moment they walk in until their vehicle is ready to go.

As a Service Advisor, you’ll greet customers, assess their vehicle needs, and write clear service orders. You'll work closely with our technicians to ensure repairs are completed efficiently and on time. Providing honest repair estimates and explaining options to customers will be a big part of your day, along with scheduling appointments and managing the workflow. You'll keep customers updated on the status of their repairs and recommend additional services when appropriate. If any concerns arise, you’ll handle them professionally and with a smile.

To succeed in this role, you should have a strong focus on customer service, good communication skills, and attention to detail. Computer skills and the ability to estimate costs accurately are a must. We’re looking for someone who’s enthusiastic, reliable, and loves being part of a team.

If you’re motivated and eager to help people while growing in the automotive industry, we’d love to hear from you. Join us as a Service Advisor and take your career to the next level! Starting wages between $70,000 - $90,000 per year with competitive benefit package. Wages are based on experience, success and willingness to learn.

• Company Paid Medical and Dental
• Paid Vacations
• Paid Birthday
• 401k
• Paid Life Insurance
• Family Run Business
• Very Competitive Wages

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