Automotive Service Advisor — Customer Experience Champion

Straub Hyundai; Triadelphia (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Overtime opportunities

Employee vehicle purchase program

Employee Appreciation Month

Job summary

Straub Automotive – Ohio Valley in West Virginia is seeking a Service Advisor to join our fun-loving, hardworking team. You will be the main link between customers and technicians, advising on service needs and scheduling while ensuring accurate documentation and exceptional experiences.

We value strong communication, reliability, and a positive, proactive attitude. Experience welcome from retail or service, and a valid driver’s license is required. Equal opportunity employer.

Qualifications

• Excellent communication and organizational skills; problem-solving.
• Mechanical understanding with a proactive, positive attitude.
• High school diploma or equivalent; valid driver’s license.

Responsibilities

• Point of Contact - Connection between customers and technicians.
• Advising - Build trust by advising customers on vehicle service and maintenance.
• Scheduling - Manage appointments and document vehicle concerns.
• Communication - Resolve customer questions and concerns professionally.
• Documentation - Maintain accurate service records.

Skills

Great communication

Organized

Problem-solving

Commonsense

Positive mindset

Driven

Mechanical understanding

Upbeat attitude

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Straub Automotive – Ohio Valley in West Virginia is seeking a Service Advisor to join our fun-loving, hardworking team. You will be the main link between customers and technicians, advising on service needs and scheduling while ensuring accurate documentation and exceptional experiences.

We value strong communication, reliability, and a positive, proactive attitude. Experience welcome from retail or service, and a valid driver’s license is required. Equal opportunity employer.