Senior Automotive Service Advisor: Sell & Build Trust

Crossroads Chevrolet; Mount Hope (WV); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive earning potential

Zusammenfassung

Beckley Chevrolet in Mount Hope, WV is seeking an experienced Automotive Service Advisor to join our Fixed Operations team. We are hiring a seasoned professional who can deliver exceptional customer service, drive department revenue, and achieve strong customer satisfaction results.

This is a non-entry level role requiring proven dealership service operations knowledge, customer relations skills, and a track record of producing results in a busy service drive.

Qualifikationen

• Prior automotive dealership Service Advisor experience REQUIRED.
• Proven ability to sell maintenance, repairs, and recommended services.
• Strong understanding of automotive service operations and repair processes.
• Excellent communication, organization, and customer service skills.
• Ability to manage a high-volume service drive efficiently.
• Experience presenting repair estimates, handling objections, and closing service sales.
• Strong follow-up skills and a commitment to customer retention.
• Ability to work closely with technicians, parts personnel, and management.
• A competitive, results-driven mindset with a strong work ethic.
• GM/Chevrolet dealership experience preferred.

Aufgaben

• Greet customers professionally and accurately document service concerns.
• Perform thorough vehicle walkarounds and identify service opportunities.
• Present and sell manufacturer-recommended maintenance and repairs.
• Maintain consistent communication with customers throughout the repair process.
• Maximize hours per repair order, effective labor rate, and customer-pay sales while maintaining customer trust.
• Ensure accurate repair orders, estimates, and timely customer updates.
• Build long-term customer relationships that generate repeat and referral business.
• Consistently achieve individual sales, productivity, and customer satisfaction objectives.

Kenntnisse

Customer service

Sales experience

Communication

Organization

Jobbeschreibung

Beckley Chevrolet in Mount Hope, WV is seeking an experienced Automotive Service Advisor to join our Fixed Operations team. We are hiring a seasoned professional who can deliver exceptional customer service, drive department revenue, and achieve strong customer satisfaction results.

This is a non-entry level role requiring proven dealership service operations knowledge, customer relations skills, and a track record of producing results in a busy service drive.