Automotive Service Advisor — Lucrative Pay & Benefits

Herb Chambers Honda of Burlington; Braintree (MA); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock awards

Health insurance

Vision insurance

Dental insurance

401k with company match

Employee assistance program

Job summary

Herb Chambers Honda of Burlington in Massachusetts is seeking a customer-focused Service Advisor to join our service team. You will greet guests, collect vehicle information, present repair estimates, and coordinate with technicians to keep service moving smoothly.

We value strong customer service, phone and computer skills, and you should have prior automotive Service Advisor experience (preferred), a valid driver’s license, and be 18+. Weekly pay and comprehensive benefits are offered.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Comply with all laws, and company policy, regarding safeguarding information.
• Must be able to manage in a fast paced work environment with limited supervision.
• Must have great customer service, phone and computer skills.
• Previous automotive Service Advisor experience heavily preferred.

Skills

Customer service

Phone skills

Computer skills

Job description

Herb Chambers Honda of Burlington in Massachusetts is seeking a customer-focused Service Advisor to join our service team. You will greet guests, collect vehicle information, present repair estimates, and coordinate with technicians to keep service moving smoothly.

We value strong customer service, phone and computer skills, and you should have prior automotive Service Advisor experience (preferred), a valid driver’s license, and be 18+. Weekly pay and comprehensive benefits are offered.