Automotive Service Advisor - Lead Customer Experience

AAA-The Auto Club Group; Greensboro (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

AAA membership with roadside assis t a

Tuition assistance

Professional certification support

Health insurance

401(k) plan

Job summary

AAA The Auto Club Group in Greensboro, NC is seeking a Service Advisor to be the primary contact for customers throughout the vehicle service process. You will assess needs, recommend services, prepare repair orders, and communicate with customers and technicians to ensure quality work and a positive experience.

The role requires strong customer service and communication skills, plus the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Valid state driver’s license required.
• Minimum six months of customer service and/or sales experience.
• Strong communication and consultative sales skills.
• Self-motivated team player who can manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for customers, from check-in through vehicle pickup.
• Schedule appointments, document concerns, create repair orders, and provide clear estimates for services and repairs.
• Review technician findings and recommend maintenance based on customer needs and vehicle history.
• Coordinate with technicians to ensure accurate communication and timely completion of repairs.
• Process payments and deposits, maintain accurate records, and support customer satisfaction goals.
• Promote company products and services and assist with service department operations as needed.

Skills

Customer service

Communication

Sales skills

Teamwork

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

CRM software

Job description

AAA The Auto Club Group in Greensboro, NC is seeking a Service Advisor to be the primary contact for customers throughout the vehicle service process. You will assess needs, recommend services, prepare repair orders, and communicate with customers and technicians to ensure quality work and a positive experience.

The role requires strong customer service and communication skills, plus the ability to manage multiple priorities in a fast-paced environment.