Senior Automotive Service Advisor: Lead Customer Care

Toyota of Cape Coral; Asheville (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Anderson Automotive Group is seeking an Experienced Automotive Service Advisor in Asheville, NC. You will greet customers, listen to vehicle concerns, create repair orders, and communicate estimates while coordinating with technicians to ensure timely service.

The role involves explaining work performed, obtaining approvals, and maintaining accurate records. A valid driver’s license and ASE certifications are preferred; advanced degrees or related automotive experience are valued.

Qualifications

• Experience and education as listed (AA/BA or related automotive service experience).
• ASE certifications and manufacturer training preferred.
• Valid driver’s license required.

Responsibilities

• Advise customers on necessary services and prepare repair orders.
• Explain work performed and repair-order charges to customers.
• Schedule service appointments and monitor progress through the day.
• Refer to service history and inspect vehicles to recommend additional services.
• Maintain professional image and keep the work area clean.

Skills

Customer service

Communication

Problem solving

Education

Associate's degree or equivalent

Bachelor's degree

Automotive service experience

Tools

ASE Certifications

Job description

Anderson Automotive Group is seeking an Experienced Automotive Service Advisor in Asheville, NC. You will greet customers, listen to vehicle concerns, create repair orders, and communicate estimates while coordinating with technicians to ensure timely service.

The role involves explaining work performed, obtaining approvals, and maintaining accurate records. A valid driver’s license and ASE certifications are preferred; advanced degrees or related automotive experience are valued.