Auto Service Advisor – Customer Experience Lead

CARCARE AAA Car Care Centers, LLC; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness

Dental and Vision

401(k) Retirement Plan

Paid Holidays

Tuition Assistance

AAA membership

Job summary

The Auto Club Group (ACG) in Charlotte, NC, is seeking a Service Advisor to be the primary contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently.

Ideal candidates have strong customer service, communication, and organizational skills, with the ability to manage

Qualifications

• Required High school diploma, GED, and/or technical school certification.
• Strong communication and customer service skills, with ability to build relationships.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customers from check-in to vehicle pickup.
• Schedule appointments, document concerns, and prepare repair estimates.
• Coordinate with technicians to ensure accurate communication and timely repairs.

Skills

Customer service

Sales experience

Communication

Organizational skills

multitasking

Education

High school diploma

GED

Technical school certification

Job description

The Auto Club Group (ACG) in Charlotte, NC, is seeking a Service Advisor to be the primary contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently.

Ideal candidates have strong customer service, communication, and organizational skills, with the ability to manage