Marty's Oviedo Automotive Service Advisor | No Weekends

Main Street Auto; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Industry-Leading Pay

Exceptional Benefits

Job summary

Main Street Auto in Florida is seeking a highly organized Service Advisor to be the primary contact for customers, coordinating vehicle maintenance and repair needs while delivering a positive experience.

You will greet customers, obtain vehicle history, explain estimates, and create repair orders, ensuring accurate records and clear communication with technicians. Strong organizational skills and a customer-focused mindset are essential for success.

Qualifications

• High school diploma or equivalent required.
• Automotive education or certification is a plus.
• Experience as a Service Advisor in the automotive industry.
• Excellent communication and interpersonal skills.
• Proficient with automotive software and computer systems.

Responsibilities

• Greet customers and create a welcoming atmosphere.
• Act as main point of contact, document concerns, and relay to technicians.
• Schedule and manage service appointments and repair orders.
• Explain estimates, obtain approval, and maintain service records.

Skills

Communication

Customer service

Interpersonal skills

Time management

Organization

Attention to detail

Education

High school diploma

Automotive education or certification

Tools

Automotive software

CRM software

Job description

Why come work for Main Street Auto?

Earn Industry-Leading Pay
Enjoy Exceptional Benefits
Unlock Endless Career Growth Opportunities

We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

• M-F (7:30AM-6PM)

Responsibilities

Customer Interaction

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

Service Coordination

• Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
• Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

Cost Estimation and Approval

• Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• Explain cost estimates to customers, providing clear and understandable explanations.
• Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

Customer Satisfaction

• Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
• Handle customer complaints professionally and elevate as necessary to resolve them effectively.
• Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements

• High school diploma or equivalent (additional automotive education or certification is a plus).
• Proven experience as a Service Advisor in the automotive industry or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.