Tech-Savvy Auto Service Advisor

Napleton Orlando; Kissimmee, Northern (FL, KY); Hybrid; USD 44,000 - 54,000; Full time

Benefits offered by this job

Top compensation

Family owned

Health benefits

401k

Paid vacation

No-cost degree program

Paid training

Employee discounts

Growth opportunities

Job summary

Napleton Orlando in Kissimmee invites applications for a Service Advisor to be the liaison between customers and technicians, providing repair recommendations and transparent cost estimates. The role emphasizes customer service, timely communication, and coordination with service staff.

Experience in automotive service advisory is a plus, with a focus on using Fixed Operations technology and maintaining a positive, professional demeanor. Equal opportunity employer with growth opportunities.

Qualifications

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Customer service

Tech savvy

Communication

Auto knowledge

Job description

Napleton Orlando in Kissimmee invites applications for a Service Advisor to be the liaison between customers and technicians, providing repair recommendations and transparent cost estimates. The role emphasizes customer service, timely communication, and coordination with service staff.

Experience in automotive service advisory is a plus, with a focus on using Fixed Operations technology and maintaining a positive, professional demeanor. Equal opportunity employer with growth opportunities.