Automotive Service Advisor - High Earnings Potential

Paycom - ATS; Harrisonburg (VA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee Vehicle Purchase

Employee Discounts on Parts Service

Career Advancement

Supportive Team Environment

Job summary

Steven Ford is seeking a customer-focused Service Advisor to join its fast-paced Ford Service Department. You will be the primary liaison between customers and the service team, documenting concerns, recommending services, and guiding vehicles from drop-off to completion.

The role offers strong earning potential and a performance-based compensation structure in a high-volume Ford service environment, with comprehensive benefits and opportunities for career growth.

Qualifications

• Previous automotive dealership Service Advisor experience preferred.
• Strong customer service and communication skills.
• Excellent organization and time-management.
• Ability to multitask in a fast-paced service environment.
• Valid driver's license required.

Responsibilities

• Greet customers promptly and professionally.
• Listen to concerns and document vehicle symptoms.
• Recommend services based on manufacturer guidance.
• Prepare repair orders and explain recommendations clearly.
• Provide customers with status updates and costs.
• Coordinate with technicians and Parts to complete repairs.
• Review completed work with customers and ensure satisfaction.
• Maintain consistent follow-up to resolve concerns.

Skills

Customer service

Communication skills

Organizational skills

Time-management

Multitasking

Team collaboration

Tools

Dealer management systems

Job description

Steven Ford is seeking a customer-focused Service Advisor to join its fast-paced Ford Service Department. You will be the primary liaison between customers and the service team, documenting concerns, recommending services, and guiding vehicles from drop-off to completion.

The role offers strong earning potential and a performance-based compensation structure in a high-volume Ford service environment, with comprehensive benefits and opportunities for career growth.