Steven Ford Service Advisor

Harrisonburg Honda; Harrisonburg (VA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off

Paid Training and Professional Develop

Employee Vehicle Purchase Program

Employee Discounts on Parts andService

Career Advancement Opportunities

Supportive Team Environment

Job summary

Steven Ford in Harrisonburg, VA is seeking a Service Advisor to be the primary liaison between customers and the Service Department. You will build relationships, listen to concerns, and recommend maintenance and repairs to ensure a smooth vehicle drop-off to completion.

This high-opportunity role offers strong earning potential in a fast-paced Ford dealership, with a large customer base and extensive service opportunities for performance-driven professionals.

Qualifications

• Previous automotive dealership Service Advisor experience preferred.
• Strong customer service and communication skills.
• Ability to explain automotive services and repairs clearly to customers.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced service environment.
• Positive attitude and professional demeanor.
• Strong attention to detail and follow-up skills.
• Ability to work effectively with technicians, Parts personnel, management, and customers.
• Valid driver's license required.

Responsibilities

• Greet customers promptly and professionally while creating a positive service experience
• Listen to customer concerns and accurately document vehicle symptoms and repair needs
• Recommend maintenance and repair services based on manufacturer recommendations and vehicle needs
• Prepare accurate repair orders and communicate service recommendations clearly
• Provide customers with regular updates regarding repair status, costs, and completion times
• Work closely with technicians and the Parts Department to coordinate vehicle repairs
• Review completed repairs with customers and explain work performed
• Maintain consistent communication and follow-up with customers
• Assist with resolving customer concerns and maintaining high customer satisfaction
• Utilize dealership systems and technology to manage repair orders and customer information

Skills

Customer service

Communication

Organizational skills

Time management

Multitasking

Attention to detail

Job description

Job Details

Job Location: Harrisonburg, VA 22801

Salary Range: $50,000.00 - $100,000.00 Base+Commission/year

About Steven Ford

Steven Ford is part of the fast-growing Steven Automotive Group, a family-owned organization committed to accountability, performance, and long-term career growth. As our organization continues to expand, we are building strong teams and investing in employees who want to grow their careers within the automotive industry.

About the Role

As a Service Advisor, you will serve as the primary point of contact between our customers and the Service Department. You will be responsible for building customer relationships, understanding vehicle concerns, recommending necessary services, and ensuring a smooth experience from vehicle drop-off through completion.

This is a high-opportunity position at a Ford dealership with strong earning potential. With a large customer base, a wide range of Ford vehicles, and significant service opportunities, motivated Service Advisors have the ability to build a strong income based on their performance.

The ideal candidate is a strong communicator who enjoys working with people, is organized, and can thrive in a fast-paced, performance-driven environment.

Responsibilities

• Greet customers promptly and professionally while creating a positive service experience
• Listen to customer concerns and accurately document vehicle symptoms and repair needs
• Recommend maintenance and repair services based on manufacturer recommendations and vehicle needs
• Prepare accurate repair orders and communicate service recommendations clearly
• Provide customers with regular updates regarding repair status, costs, and completion times
• Work closely with technicians and the Parts Department to coordinate vehicle repairs
• Review completed repairs with customers and explain work performed
• Maintain consistent communication and follow-up with customers
• Assist with resolving customer concerns and maintaining high customer satisfaction
• Utilize dealership systems and technology to manage repair orders and customer information

Compensation

$50,000 – $100,000 annually based on performance

• Performance-based compensation structure
• Strong earning potential in a high-volume Ford Service Department

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off
• Paid Training and Professional Development
• Employee Vehicle Purchase ProgramEmployee Discounts on Parts and Service
• Career Advancement Opportunities
• Supportive Team Environment

Why Join Steven Ford?

Steven Ford is part of a rapidly growing automotive group that provides opportunities for employees to make an impact and grow their careers. This is an excellent opportunity for an experienced Service Advisor or motivated automotive professional to join a dealership with significant service volume and strong earning potential.

At Steven Ford, your effort and performance directly impact your earning potential. If you're customer-focused, motivated, and ready to build a successful career in automotive service, we want to hear from you.

Equal Opportunity Employer

Steven Automotive Group is an equal opportunity employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other characteristic protected by federal, state, or local laws. We are committed to creating an inclusive workplace where all employees are treated with respect and given equal opportunities to succeed.

Qualifications

• Previous automotive dealership Service Advisor experience preferred
• Strong customer service and communication skills
• Ability to explain automotive services and repairs clearly to customers
• Strong organizational and time-management skills
• Ability to multitask in a fast-paced service environment
• Positive attitude and professional demeanor
• Strong attention to detail and follow-up skills
• Ability to work effectively with technicians, Parts personnel, management, and customers
• Valid driver's license required