Senior Ford Service Advisor - Earn Up to $100k+

IRA Ford Saco; Saco (ME); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Career growth

Vehicle purchase program

Family-owned

Long-term stability

Employee stock purchase program

Flexible schedule

Job summary

Ira Ford Saco is hiring an Experienced Ford Service Advisor to join our high-performing service department. This role is ideal for an Automotive Service Advisor with dealership experience who excels at customer service, communication, and managing repair orders in a fast-paced environment.

As a Service Advisor, you will be the primary point of contact between customers and the service team, ensuring a smooth and professional service experience from check-in to delivery.

Qualifications

• Previous Ford dealership experience strongly preferred.
• Experience as a Service Advisor or related roles such as Assistant Service Manager or Service Consultant.
• Strong communication and customer service skills with attention to detail.
• Proficient with dealership software and basic computer tasks.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Collect customer and vehicle information and document concerns accurately.
• Clearly communicate vehicle symptoms to technicians.
• Recommend maintenance based on vehicle age, mileage, and history.
• Prepare accurate estimates for parts and labor.
• Schedule follow-ups and coordinate loaner vehicles as needed.
• Monitor repair progress and provide timely customer updates.
• Explain repairs, services and charges to customers at delivery.

Skills

Ford dealership exp

Service Advisor experience

Automotive knowledge

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

Ira Ford Saco is hiring an Experienced Ford Service Advisor to join our high-performing service department. This role is ideal for an Automotive Service Advisor with dealership experience who excels at customer service, communication, and managing repair orders in a fast-paced environment.

As a Service Advisor, you will be the primary point of contact between customers and the service team, ensuring a smooth and professional service experience from check-in to delivery.