Steven Ford Service Advisor

Paycom - ATS; Harrisonburg (VA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee Vehicle Purchase

Employee Discounts on Parts Service

Career Advancement

Supportive Team Environment

Job summary

Steven Ford is seeking a customer-focused Service Advisor to join its fast-paced Ford Service Department. You will be the primary liaison between customers and the service team, documenting concerns, recommending services, and guiding vehicles from drop-off to completion.

The role offers strong earning potential and a performance-based compensation structure in a high-volume Ford service environment, with comprehensive benefits and opportunities for career growth.

Qualifications

• Previous automotive dealership Service Advisor experience preferred.
• Strong customer service and communication skills.
• Excellent organization and time-management.
• Ability to multitask in a fast-paced service environment.
• Valid driver's license required.

Responsibilities

• Greet customers promptly and professionally.
• Listen to concerns and document vehicle symptoms.
• Recommend services based on manufacturer guidance.
• Prepare repair orders and explain recommendations clearly.
• Provide customers with status updates and costs.
• Coordinate with technicians and Parts to complete repairs.
• Review completed work with customers and ensure satisfaction.
• Maintain consistent follow-up to resolve concerns.

Skills

Customer service

Communication skills

Organizational skills

Time-management

Multitasking

Team collaboration

Tools

Dealer management systems

Job description

About Steven FordSteven Ford is part of the fast-growing Steven Automotive Group, a family-owned organization committed to accountability, performance, and long-term career growth. As our organization continues to expand, we are building strong teams and investing in employees who want to grow their careers within the automotive industry.We are looking for a motivated and customer-focused Service Advisor to join our growing Service Department at Steven Ford.About the RoleAs a Service Advisor, you will serve as the primary point of contact between our customers and the Service Department. You will be responsible for building customer relationships, understanding vehicle concerns, recommending necessary services, and ensuring a smooth experience from vehicle drop-off through completion.This is a high-opportunity position at a Ford dealership with strong earning potential. With a large customer base, a wide range of Ford vehicles, and significant service opportunities, motivated Service Advisors have the ability to build a strong income based on their performance.The ideal candidate is a strong communicator who enjoys working with people, is organized, and can thrive in a fast-paced, performance-driven environment.Responsibilities Greet customers promptly and professionally while creating a positive service experience Listen to customer concerns and accurately document vehicle symptoms and repair needs Recommend maintenance and repair services based on manufacturer recommendations and vehicle needs Prepare accurate repair orders and communicate service recommendations clearly Provide customers with regular updates regarding repair status, costs, and completion times Work closely with technicians and the Parts Department to coordinate vehicle repairs Review completed repairs with customers and explain work performed Maintain consistent communication and follow-up with customers Assist with resolving customer concerns and maintaining high customer satisfaction Utilize dealership systems and technology to manage repair orders and customer informationCompensation$50,000 – $100,000 annually based on performance Performance-based compensation structure Strong earning potential in a high-volume Ford Service DepartmentBenefits Medical, Dental, and Vision Insurance 401(k) Plan Paid Time Off Paid Training and Professional Development Employee Vehicle Purchase Program Employee Discounts on Parts and Service Career Advancement Opportunities Supportive Team EnvironmentWhy Join Steven Ford?Steven Ford is part of a rapidly growing automotive group that provides opportunities for employees to make an impact and grow their careers. This is an excellent opportunity for an experienced Service Advisor or motivated automotive professional to join a dealership with significant service volume and strong earning potential.At Steven Ford, your effort and performance directly impact your earning potential. If you're customer-focused, motivated, and ready to build a successful career in automotive service, we want to hear from you.Apply today and join the team at Steven Ford!Equal Opportunity EmployerSteven Automotive Group is an equal opportunity employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other characteristic protected by federal, state, or local laws. We are committed to creating an inclusive workplace where all employees are treated with respect and given equal opportunities to succeed.Qualifications Previous automotive dealership Service Advisor experience preferred Strong customer service and communication skills Ability to explain automotive services and repairs clearly to customers Strong organizational and time-management skills Ability to multitask in a fast-paced service environment Positive attitude and professional demeanor Strong attention to detail and follow-up skills Ability to work effectively with technicians, Parts personnel, management, and customers Valid driver's license required