Automotive Service Advisor - Guest Experience & Growth

In; Albuquerque (NM); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock awards

Job summary

Asbury Automotive Group in Albuquerque, NM seeks a Service Advisor to greet customers, gather vehicle details, and guide them through service options. You will build rapport, promote maintenance as per manufacturer specs, and ensure timely communication of estimates and repair timelines.

The role emphasizes excellent customer service, strong communication, and adherence to warranty guidelines to maintain CSI. Prior automotive service-advising experience is preferred.

Qualifications

• Greet customers and collect pertinent vehicle information.
• Promote and explain service options to customers.
• Maintain accurate customer records and appointments.

Responsibilities

• Present and sell required services in a professional manner.
• Advise on care and maintenance per manufacturer specs.
• Generate estimates and communicate repair completion times.
• Answer service calls and manage service appointments.
• Follow warranty guidelines and ensure CSI goals are met.

Skills

Customer service

Communication

Phone skills

Computer skills

Job description

Asbury Automotive Group in Albuquerque, NM seeks a Service Advisor to greet customers, gather vehicle details, and guide them through service options. You will build rapport, promote maintenance as per manufacturer specs, and ensure timely communication of estimates and repair timelines.

The role emphasizes excellent customer service, strong communication, and adherence to warranty guidelines to maintain CSI. Prior automotive service-advising experience is preferred.