Guest-Centric Auto Service Advisor

Lhmford; Boise, Northern (ID, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Semi-Monthly pay

Paid holidays

Paid training

Stock Awards

Job summary

Larry H. Miller Chrysler Jeep Dodge Ram in Boise, ID seeks a Service Advisor to greet customers, present repair options, and build rapport while guiding them through the service process. You will generate estimates, schedule work, and ensure timely communication with technicians and customers.

The ideal candidate has strong customer service, phone and computer skills, plus prior automotive advisor experience; a valid driver's license and ability to pass background/drug screening are required.

Qualifications

• Must have great customer service, phone and computer skills.
• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow prescribed procedures for customer post follow-up and CSI goals.
• Strictly follow warranty guidelines and procedures.
• Comply with laws and company policy regarding customer and vehicle information.

Skills

Customer service

Communication skills

Phone skills

Computer skills

Valid driver's license

Job description

Larry H. Miller Chrysler Jeep Dodge Ram in Boise, ID seeks a Service Advisor to greet customers, present repair options, and build rapport while guiding them through the service process. You will generate estimates, schedule work, and ensure timely communication with technicians and customers.

The ideal candidate has strong customer service, phone and computer skills, plus prior automotive advisor experience; a valid driver's license and ability to pass background/drug screening are required.