Automotive Service Advisor – Growth, PTO & 401K

Crown Automotive Group - Tallahassee Division; Tallahassee (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off (PTO)

Disability coverage

Life insurance

Flexible spending accounts

401K with company match

Growth opportunities

Community service opportunities

Safe work environment

Job summary

Capital Eurocars (Mercedes Benz) in Tallahassee is seeking an experienced Service Advisor. The role requires one to three years of experience, a friendly and outgoing demeanor, and excellent customer service Skills.

You will interact daily with Mercedes Benz customers, service technicians, managers, parts staff, and sales teams. The position offers a range of benefits, opportunities for growth, and a community-focused work environment.

Qualifications

• Minimum one year of experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient with computers.
• Ability to explain repairs to customers.
• Hold a valid driver’s license and have a clean driving record.
• Pass pre-employment background checks and drug testing.
• May regularly involve weekend days.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined customer satisfaction score objectives (CSI).
• Schedule service appointments—obtain customer and vehicle data prior to arrival.
• Greet customers and obtain vehicle information.
• Write up / enter vehicle problems accurately on the repair order.
• May test drive vehicles.
• Recommend additional necessary service.
• Provide cost estimates for labor/parts.
• Maximize product knowledge.
• Explain completed work to customer.
• Implement and maintain quality control processes.
• Other duties as needed.

Skills

Customer service

Computer proficiency

Automotive knowledge

Communication

Weekend availability

Job description

Capital Eurocars (Mercedes Benz) in Tallahassee is seeking an experienced Service Advisor. The role requires one to three years of experience, a friendly and outgoing demeanor, and excellent customer service Skills.

You will interact daily with Mercedes Benz customers, service technicians, managers, parts staff, and sales teams. The position offers a range of benefits, opportunities for growth, and a community-focused work environment.