Luxury Auto Service Advisor | Customer Focus & Growth

Crowncarstn; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Disability coverage

Life insurance

401K with company match

Growth opportunities

Community service opportunities

Safe work environment

Job summary

Capital Eurocars (Mercedes Benz) in Tallahassee is seeking an experienced Service Advisor. The role requires 1+ year in this position and a friendly, outgoing demeanor with excellent customer service skills.

You will interact daily with Mercedes Benz customers, service technicians, service managers, parts staff, and sales teams. Responsibilities include scheduling service appointments, collecting data, writing clear repair orders, providing cost estimates, and ensuring CSI targets are met.

Qualifications

• Minimum 1 year of experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient on the computer.
• Ability to work outdoors, stand, walk, and climb in/out of vehicles.
• Pass pre-employment background checks and have a valid driver’s license.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined CSI objectives.
• Schedule service appointments and collect vehicle data prior to arrival.
• Greet customers and obtain vehicle information.
• Record vehicle problems clearly on repair orders.
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete written cost estimates for labor/parts.
• Maximize product knowledge and explain completed work to customers.
• Implement and maintain quality control processes.
• Perform other duties as needed.

Skills

Service advisor

Customer service

Computer skills

Driver's license

Job description

Capital Eurocars (Mercedes Benz) in Tallahassee is seeking an experienced Service Advisor. The role requires 1+ year in this position and a friendly, outgoing demeanor with excellent customer service skills.

You will interact daily with Mercedes Benz customers, service technicians, service managers, parts staff, and sales teams. Responsibilities include scheduling service appointments, collecting data, writing clear repair orders, providing cost estimates, and ensuring CSI targets are met.