Automotive Service Advisor - Mercedes Benz

Crown Automotive Group; Tallahassee (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

PTO

Disability insurance

Life insurance

FSA

401K

Company stability

Growth opportunities

Community service

Safe work environment

Job summary

Capital Eurocars (Mercedes Benz) in Tallahassee is seeking an experienced Service Advisor to join our service team. The ideal candidate has 1+ year in this role, a friendly, outgoing demeanor, and excellent customer service skills to interact with Mercedes Benz customers, technicians, and service staff.

You will greet customers, gather vehicle data, write up repair orders, discuss repairs in plain language, and help ensure quality service.

Qualifications

• Minimum one year of experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient with computer systems.
• Ability to explain repairs in non-technical language.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined CSI objectives.
• Schedule service appointments—obtain customer and vehicle data prior to arrival.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Write up / Enter vehicle problems accurately and clearly on the repair order (written/computer).
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete and accurate written cost estimate for labor/parts.
• Maximize product knowledge.
• Explain completed work to customer.
• Implement and maintain quality control process.
• Other duties as part of description and as per company/department needs.

Skills

Customer service

Communication

Computer literacy

Problem solving

Detail oriented

Time management

Job description

Capital Eurocars (Mercedes Benz) is hiring an experienced Service Advisor in Tallahassee!

One to three years of experience in this position is required. Friendly, outgoing manner and excellent customer service skills are essential. The role involves interacting daily with Mercedes Benz customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers.

Benefits

• Medical, dental and vision insurance
• Paid Time Off (PTO)
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K with company match
• The stability of an established company
• Opportunity for growth and advancement
• Opportunities to serve your community
• A safe and environmentally conscious work environment

Responsibilities

• Meet predetermined service sales objectives
• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments—obtain customer and vehicle data prior to arrival
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up / Enter vehicle problems accurately and clearly on the repair order (written/computer)
• May test drive vehicles
• Recommend additional necessary service
• Provide complete and accurate written cost estimate for labor/parts
• Maximize product knowledge
• Explain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

Qualifications

• MINIMUM One Year of Experience as an automotive service advisor
• Basic knowledge of automotive repairs
• Proficient on the computer
• Operate both standard and automatic vehicles
• Provide non-technical explanation of technical repairs to customers
• Identify the PRIM item the customer wants repaired and analyze the customers' problems and needs
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic and Ability to work a predictable and consistent work schedule as determined by management and business needs
  • May regularly involve weekend days.
• Strong attention to detail
• Successful applicants must:
  • Be able to pass pre-employment background checks such as reference checks, motor vehicle record checks, and drug testing.
  • Hold a current, valid driver license and have a clean driving record
  • Be able to verify their eligibility to work in the USA

Equal Opportunity

EOE/DFWP

Equal Opportunity Employer and a Drug Free Workplace